Privacy Policy

(hereinafter referred to as the “Company” or “ITUMAS”) complies with the regulations applicable to personal information processors and information and communication service providers under the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the “Information and Communications Network Act”), and the Act on the Use and Protection of Credit Information.

For the above purpose, the Company will inform the person who applies for membership in ETUMAS in accordance with the Personal Information Protection Act about the items of personal information collected, the purpose of collecting and using personal information, the period of retention and use of personal information, the right to refuse consent, and the disadvantages of refusing consent, so please read carefully before agreeing.

1. collection of personal information∙1.Purpose of use

(hereinafter referred to as the “Company”) collects and uses personal information for the following purposes, including membership management and providing and improving service development.

[Service Delivery].

To verify customer identity, provide various services of the Company (such as professional delivery service, API integration, easy delivery acceptance, real-time invoice number issuance, FULL TRACKING, 3PL, cargo liability insurance service), manage service usage, preserve records related to the provision of services, calculate shipping rates and guide delivery products, and schedule delivery, delivery of shipments, sending contracts and invoices, providing customized services, payment and calculation of outstanding amounts, preparation of waybills, customs declarations, payment of customs duties, obtaining insurance, packaging of shipments, tracking of shipments, member management, responding to customer inquiries and requests related to services such as shipping, providing the latest changes and materials, etc.

[Responding to inquiries and customer comments, handling complaints].

To verify complaints, to contact and notify you to investigate relevant facts, to notify you of the results of our handling, to mediate disputes and keep records of them, to send you communications, to utilize statistical data, to improve our website, and to respond to your inquiries and comments.

[Entering into and performing a contract].

Confirmation and identification of the other party to the contract, determination of whether to enter into a contract, ensuring the conclusion of a fair contract, performance of the contract, including expenses and payment for the provision of services, business contact within the scope necessary for the conclusion and performance of the contract, sending invoices, proof of the fact of lawful conclusion and performance of the contract, management of the overall contract status, including the other party to the contract, contract contents, and payment details, and cooperation with related companies (headquarters, affiliates, etc.).

[fulfill legal and administrative obligations imposed on the company].

Reporting and payment of various taxes such as corporate tax, value-added tax, and income tax withholding, issuance and issuance of receipts and tax invoices, and fulfillment of various legal and administrative obligations imposed on the Company by laws and regulations and orders and dispositions of administrative offices and related organizations based on such laws and regulations.

2. the personal information you want to collect (required)

The following personal information is collected and used by ETUMAS.

[about handling inquiries].

Name, email address, mobile phone number, customer number, address, company name, company address, department, business license number, country/region, inquiry type and details, shipment ID or tracking number, and waybill number.

[for shipping services].

Shipper information (name, company, country/region, address, email address, contact (cell phone, office phone, fax number), VAT/Tax ID, EORI number), recipient information (name, company, country/region, address, email address, contact (cell phone, office phone, fax number, etc.), VAT/Tax ID), shipment details, documents/cargo, value of shipment, insurance coverage, preferred packaging method, packaging selection, shipping charges, weight, dimensions, shipment date/arrival date, estimated delivery date, payment information, customer number (if applicable), method of payment for customs duties, customs terms of trade, information about picking up the goods if a pickup is scheduled (total pickup weight, etc.), etc.

[Regarding the customer number issuance service].

Company name, contact name, phone number, business license number, email address, address, B2C customer status and route, shipping address, volume and frequency, country of origin, note content, and other information collected during the opening process.

[Related to Customs Services].

Name, email address, phone number (mobile phone number, business phone number), address, waybill number, personal customs identification number, company (including company information such as customs identification number), nationality (if the consignee is a foreigner), and any other personal information listed in the customs documentation (customs submission documents).

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